We want you to be happy with your purchase from Bowley & Jackson and take the upmost care to select, pack and dispatch your item(s) to ensure your order is of good quality and reaches you in perfect condition.

However, should you not be entirely satisfied with your purchase, you are welcome to return it up to 30 days after purchase. Please ensure the item is unused and in the original condition -follow the steps below:

• Pack the parcel carefully. Please ensure the parcel is packed carefully to ensure it reaches us in perfect condition. The return will be inspected upon receipt and any damage incurred in transit will be the responsibility of the customer.
• As the customer you are responsible for returning the goods and the return postage costs. Bowley & Jackson recommend that an insured and registered delivery service is used as we cannot accept responsibility for items lost or damaged in transit.
• Return to:

Bowley & Jackson, 11 Market Street, Malton YO17 7LY

Damaged or missing items.

In the event that your order arrives damaged or with items missing. Please contact us on 01653 697400 or at sales@bowleyandjackson.co.uk we will endeavour to resolve the problem swiftly to your satisfaction.

Please don't hesitate to contact us whatever the query, we're here to help.

Bowley& Jackson want you to be happy with your purchase but if for any reason your purchase is not to your satisfaction we have a simple returns policy. Please return the item(s) in its original condition and in the original packaging within 30 days of receipt for a full refund. Items returned after the 30 day period will not be eligible for a refund and a credit note will be issued. Bowley & Jackson recommend that an insured and registered delivery service is used to return items as we cannot accept responsibility for items lost or damaged in transit. We do not refund postage charges unless the item is faulty.

Return to:

Bowley& Jackson
11 Market Street
Malton
North Yorkshire
YO17 7LY

Damaged or faulty items

If your order arrives damaged or faulty please contact us immediately on 01653 697400 or email us at sales@bowleyandjackson.co.uk and we will advise on the options available.

If you have any further queries concerning returns and refunds please contact us on 01653 697400 or email us at sales@bowleyandjackson.co.uk