Privacy Policy

This privacy policy sets out how Bowley & Jackson uses and protects any information that you give Bowley & Jackson when you use this website. Bowley & Jackson is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@bowleyandjackson.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Bowley & Jackson, 11 Market Street, Malton, North Yorkshire, YO17 7LY.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

How We Began

Bowley and Jackson began life in 2001 and, at first, was a bit of an accidental business. Newly married, Dan and I were renovating a small mid-terrace, and when we came to finish the project, we discovered a gap in the market.  With little availability between high-end homewares and cheap, poorly designed accessories (a problem my father-in-law dryly noted as champagne taste, ginger beer pocket!) I started buying small pieces at antique fairs and, having furnished the house, thought it would be fun to set up a small business sourcing homewares and selling them at shows and fairs. This small hobby business took off, and soon we were exhibiting at the Country Living Magazine shows in London and Hampton Court Flower Show. We opened our store in Malton, North Yorkshire in April 2004.

What Happened Next

Our small business continued to grow, as did our family and recognising the incompatibility of show life with small children, we began to develop our online business. We continued to stick to our ethos of sourcing well-designed pieces from our trusted team of small suppliers, and I began a steep learning curve of creating and promoting an online brand. Some of these skills, I already had, such as photography, styling and copywriting. The technical aspect has had to be learned from scratch.

What Now

We still apply the same thought process to our buying today. A quest for excellent design, well-made and from the best materials. But crucially sensibly priced. 

Our range is chosen to sit easily with existing decor and withstand the rigours of daily life. We take our inspiration from the outdoors as well as from traditional design influences, including Scandinavian and Georgian & Edwardian period design. We source from a range of niche specialist suppliers, many of whom have been with us since the beginning. 

As a small company, we personally oversee every aspect of our business and are driven to offer not only an excellent range of products, but also a service that is personable, friendly and efficient. 

Our online store complements our traditional brick-and-mortar store, giving customers the opportunity to see our range in the flesh. And for customers further afield, telephone calls are answered by a human, ready to advise on a specific product or assist with general queries.

In addition to our retail business, we also offer a trade service to a wide range of industries, including hotel and hospitality, interior design, electrical contractors, garden design and landscapers, and film and TV production companies, to name but a few.