Returns

We want you to be happy with your purchase from Bowley & Jackson and take the upmost care to select, pack and dispatch your item(s) to ensure your order is of good quality and reaches you in perfect condition.

However, should you not be entirely satisfied with your purchase, you are welcome to return it up to 30 days after purchase. Please ensure the item is unused and in the original condition -follow the steps below:

  • Pack the parcel carefully. Please ensure the parcel is packed carefully to ensure it reaches us in perfect condition. The return will be inspected upon receipt and any damage incurred in transit will be the responsibility of the customer.
  • As the customer you are responsible for returning the goods and the return postage costs. Bowley & Jackson recommend that an insured and registered delivery service is used as we cannot accept responsibility for items lost or damaged in transit.
  • Return to:

Bowley & Jackson, 11 Market Street, Malton YO17 7LY

Damaged or missing items.

In the event that your order arrives damaged or with items missing. Please contact us on 01653 697400 or at sales@bowleyandjackson.co.uk we will endeavour to resolve the problem swiftly to your satisfaction.

Please don't hesitate to contact us whatever the query, we're here to help.

 

 

 

 

 

 

 

 

 

 

Bowley& Jackson want you to be happy with your purchase but if for any reason your purchase is not to your satisfaction we have a simple returns policy. Please return the item(s) in its original condition and in the original packaging within 30 days of receipt for a full refund. Items returned after the 30 day period will not be eligible for a refund and a credit note will be issued. Bowley & Jackson recommend that an insured and registered delivery service is used to return items as we cannot accept responsibility for items lost or damaged in transit. We do not refund postage charges unless the item is faulty.

Return to:

Bowley& Jackson
11 Market Street
Malton
North Yorkshire
YO17 7LY

Damaged or faulty items

If your order arrives damaged or faulty please contact us immediately on 01653 697400 or email us at sales@bowleyandjackson.co.uk and we will advise on the options available.

If you have any further queries concerning returns and refunds please contact us on 01653 697400 or email us at sales@bowleyandjackson.co.uk

How We Began

Bowley and Jackson began life in 2001 and, at first, was a bit of an accidental business. Newly married, Dan and I were renovating a small mid-terrace, and when we came to finish the project, we discovered a gap in the market.  With little availability between high-end homewares and cheap, poorly designed accessories (a problem my father-in-law dryly noted as champagne taste, ginger beer pocket!) I started buying small pieces at antique fairs and, having furnished the house, thought it would be fun to set up a small business sourcing homewares and selling them at shows and fairs. This small hobby business took off, and soon we were exhibiting at the Country Living Magazine shows in London and Hampton Court Flower Show. We opened our store in Malton, North Yorkshire in April 2004.

What Happened Next

Our small business continued to grow, as did our family and recognising the incompatibility of show life with small children, we began to develop our online business. We continued to stick to our ethos of sourcing well-designed pieces from our trusted team of small suppliers, and I began a steep learning curve of creating and promoting an online brand. Some of these skills, I already had, such as photography, styling and copywriting. The technical aspect has had to be learned from scratch.

What Now

We still apply the same thought process to our buying today. A quest for excellent design, well-made and from the best materials. But crucially sensibly priced. 

Our range is chosen to sit easily with existing decor and withstand the rigours of daily life. We take our inspiration from the outdoors as well as from traditional design influences, including Scandinavian and Georgian & Edwardian period design. We source from a range of niche specialist suppliers, many of whom have been with us since the beginning. 

As a small company, we personally oversee every aspect of our business and are driven to offer not only an excellent range of products, but also a service that is personable, friendly and efficient. 

Our online store complements our traditional brick-and-mortar store, giving customers the opportunity to see our range in the flesh. And for customers further afield, telephone calls are answered by a human, ready to advise on a specific product or assist with general queries.

In addition to our retail business, we also offer a trade service to a wide range of industries, including hotel and hospitality, interior design, electrical contractors, garden design and landscapers, and film and TV production companies, to name but a few.