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Customer Service

Shipping & Delivery

Standard Delivery Charges
£4.90 Mainland UK  

Our standard delivery charges are applicable to all orders with the exception of large pieces of furniture, all standard deliveries are delivered by courier service, the standard service is 3-5 working days, if you wish to add further instructions relating to the delivery of your order  such as a safe place where your order can be left please telephone us on 01653 697400.

Dispatch Times

We aim to have all orders dispatched within 2 working days and in most cases orders are dispatched the same day.

Express Delivery

We offer a range of quicker delivery options, please telephone us to discuss your requirements 01653 697400.

Large pieces of furniture

Delivery of large pieces of furniture is by arrangement with the customer and we will contact you within 48 hours of order to arrange a suitable date and time, we aim to deliver large pieces within 14 days of order.

Non Mainland areas of the UK
The following postcodes are not covered by our standard delivery charges please contact our customer services 01653 697400 for a delivery quote.
•Highlands and Islands of Scotland
•Northern Ireland
•Channel Islands

Overseas Delivery
Bowley & Jackson offer shipping to destinations overseas please contact our customer services on 01653 697400 for a quote.


We like happy customers and want you to be satisfied with your purchase. Provided the goods are returned unused and in their original packaging  within 14 days of receipt we will provide a full refund (less postage costs), the cost of returning goods is your responsibility and we strongly advise that a proof of postage is obtained as Bowley & Jackson cannot accept responsibility for items lost or damaged in transit.

If you have any further queries regarding deliveries or returns please contact our customer services on 01653 697400 opening hours 10am – 5pm Mon-Sat.

Please return your order to:

Bowley & Jackson (Returns)

11 Market Street
North Yorkshire
YO17 7LY

Replacement of damaged goods.

In the event that you order arrives damaged please inform us immediately on 01653 697400 and we will quickly resolve the problem. 

Contact details

If you have any further questions regarding our customer service  or our product range you can telephone us on 01653 697400 & speak to a real person!  Alternatively you can email us at